Successful change processes follow five principles:
1. Guidance
2. Empowerment
3. Enablement
4. Engagement
5. Monitoring
- In the literal sense of the word, principles do not describe a gradual process, but rather a fundamental approach
- All five principles are equally important over the entire course of the project, but need to vary in their intensity
- A successful change process reflects these principles in all measures and ensures that the specific design is customised to the given challenges
- Without continuity, flexibility and reference to the business, they remain ineffective