- approx. 3,200 employees
- 10 sites nationwide
- in-house logistics company of a wholesale market group, no third-party business
Details about the company
German logistics company in the food sector
Situation and challenge
Restructuring of a former in-house logistics service provider – a race against time.
- Rapid establishment of own customer business – otherwise closure is imminent
- Transition to a significantly lower collective bargaining agreement – employees fear losing their livelihood
- Threat of strikes during Covid-19 peak – the (food) logistics company is part of the critical infrastructure
- Overstretched managers – lack of change / crisis management skills, especially in middle management
Project
cetacea supports with systemic change management on site at all warehouse locations over a period of 6 months.
cetacea’s tasks: to win over employees for the new, competitive course, empower the executives in their roles, and ensure close involvement of the works council. Sustainably professionalize communication
Result
Successful establishment in the external logistics market.
- New communication structures
- Clear understanding of the situation in the organization
- Inspiring vision of the future
- Employees whose fears and concerns are taken seriously, and do not resort to strike action
- Empowered and united executives who can lead in times of uncertainty
- Buy-in from the works council, which supports the path of restructuring
Procedure
cetacea accompanies the restructuring and collaborates closely with the management, the managers in the warehouse locations, and human resources development.
An as-is analysis ensures that all issues critical to future success are identified. The restructuring project is professionalized by a PMO and the individual workstreams are interconnected. Individual workshops with management, warehouse supervisors, and shift supervisors clarify and empower them in their R&R. A communication concept and a sustainably professionalized communication infrastructure ensure transparency and information flow to all employees. The works council is an active part of the restructuring project, change competences are built up in staff development, and an ambassador network is designed and implemented.
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